ParentZone FAQs

At our nurseries we combine care with education by following the Early Years Foundation Stage (EYFS), which means that our nursery staff carry out regular observations of every child, ensuring that their learning and development incorporates their interests and needs.

Observation is the formal term for one of the most important aspects of day-to-day professional practice when working with children.  Observation allows the Key Person to log the activities of a child or group of children, much of it will be informal and will cover all areas of the EYFS, as well as recording special moments, like your child’s first steps, kindness towards others or even eating something for the first time.  All of your child’s experiences at nursery are recorded via ParentZone in their unique Learning Journal, enabling you to look over your child’s time at nursery for years to come.

The evidence collected from these observations is analysed regularly to make assessments of the children’s learning and development. Under the EYFS all practitioners working with children are required to use formative assessments and observations to support the children’s individual planning.

We use ParentZone to give you information about your child’s day at nursery and learning developments.

You will need to register to login

Register and login to ParentZone here:

Your questions answered…

What is ParentZone?
ParentZone is a smartphone app that brings you closer to your child’s development in the nursery.
You can view a timeline of their day, photos, videos and notes on their daily activities, as well as book extra sessions, pay invoices and update contact information – all from your phone.

How do I get ParentZone?
You can download the app for iOS or Android on the App Store or Google Play. You can also access ParentZone online at

How do I get a log in?
Access is by invitation only. Provide us with an up-to-date email address and we’ll send you an email to activate your account. Then follow the link to create your unique ParentZone login.

Can I change my password and details?
It’s easy to change your password and even add security questions for extra security. We suggest you change your password every three months to make it even more secure. You can edit any of your details on the profile screen, such as your address and contact details. This will immediately update us with any changes.

Can I see my bill on ParentZone?
You can view invoices and make payments from the ‘Finance’ tab. You can also email invoices to yourself by selecting them from the ‘Communication’s tab.

How do I make payments?
The ‘Finance’ tab shows any outstanding balance. Simply type in the amount you want to pay and select ‘Make a Payment’. You will then be prompted to enter your card details.

What is a ‘Day In The Life Report’?
A Day In The Life Report shows you an overview of your child’s day at nursery. You will see their sleep times, nappy changes and meals, as well as any accidents and observations that have taken place that day.

How do I get a Day In The Life Report?
From the ParentZone home screen, select ‘Day In The Life Report’, which you will find underneath your child’s photo. Then select your chosen dates and the report will be emailed to your registered address.

How safe is my data?
All data on ParentZone is protected by a 256-bit, Transport Layer Security (TLS) certificate. Typically, your Internet banking will have 128-bit security, so ParentZone is twice as secure.

Where is my data stored?
Your data is hosted on secure UK-based, highly resilient servers. The secure data centres are certified to international ISO27001 standards, meaning they are tested against a strict security standard.

Who can view information on ParentZone?
You can decide if you would like other family members or carers to view information, but log ins can only be created by the Nursery Manager. Your data on ParentZone, including photos and videos, can only be viewed by you and designated family members or guardians, and our staff. Our Nursery Manager can set permissions for staff so that they can only access data for their key children. Staff can only log in within their working hours. If they need to log in out of hours, they have to get a pin number from our designated safeguarding officer.

Will my child’s photos end up on Google?
No, all data is securely stored and is only accessible via a secure log in, no search engine or external source can access it.

Can I delete my data when my child leaves?
We do not remove records automatically, as you may wish to continue to log in to ParentZone to download images and notes after your child has left Humpty Dumpty Childcare. As a requirement of Ofsted, we need to keep certain data for a number of years. If you would like any data removed, please speak to one of our Childcare Managers.

Who owns the data in ParentZone?
As Data Controllers, the nursery owns the data. Connect Childcare, the makers of ParentZone are the Data Processors and are responsible for the storage and security of your data. Connect Childcare are registered with the ICO (Information Commissioners Office), which means that they must comply with strict data protection legislation. More information can be found on the ICO website

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